Customer support made easy | Rhino Support Review

Introduction

Customers or clients are a business’s greatest assets. Therefore, having an efficient and timely way of being in contact with them is vital for any enterprise. Exceptional customer service is known to generate leads and will typically result in increased sales because consumers appreciate personalized attention. These days businesses have several help desk applications designed to help them stay on top of things as far as customer support is concerned. If you are looking for a perfect tool to help you with your customer service needs, Rhino Support could be a nice pick for your quest to prioritize the needs of your customers.

What is Rhino Support?

Rhino Support is a brandable web-based customer support application which allows companies to simplify communication with their clients. You can basically think of it as an online help desk that brings greater efficiency in the handling of customer queries through one-click ticket management and live chat. It provides for real-time two-way conversation making it possible to give responses to buyer’s questions or concerns as they come through. The ticketing system ensures more organization for hassle-free and prompt acknowledgement of customer questions. This software allows users to manage several websites via one account besides working with email and an optional API integration which allows users to connect to third-party apps. Launched in 2011, Rhino Support is designed to save time and assist business make their customers happy without much ado.

Who can use this software?

While there is no particular limitation on who can use of this application, it is nonetheless designed to suit the needs of small to medium-sized businesses. Startups, sole proprietors, and freelancers such as internet marketers looking for a simple and efficient support system are some of the ideal users who should consider using this tool.

How does Rhino Support work?

With this software getting started is a few minutes affair. Since it is cloud-based you only have to sign up on to the platform via a service plan that matches your requirements. No need to install anything or complete any complex set up procedures. Once signed up you can easily add new departments, support agents, and enter company information. You will be happy to note that there is a free risk live demo version that can help you learn the basics of getting started on Rhino Support. Moreover, you can always edit and modify information as soon as the need arises.

Features

Ticket management system

Rhino Support features a one-click ticket handling system that not only saves time but also brings added convenience in how users engage their clients. To begin with, the system makes it possible to assign every support ticket received to an agent in a click. Similarly, you can view support tickets by subject, prioritize them by colour, merge, tag, share, and gives a real-time response to each ticket without the slightest hesitation. The idea is to ease the flow and management of all new tickets received.

Multiple communication channels

To give users added flexibility on how they can engage their customers, this software features several communication channels including Live Chat, Email, and online knowledge base. Live Chat makes customer support attractive by allowing one to maintain direct contact with customers in real time. Essentially, you can respond to their queries as they ask them so you can resolve issues before they get out of hand. Rhino Support also allows you to create a knowledge base allowing your customers to find solutions before seeking any further intervention from you.

Canned response

Sometimes a good number of your customers may have the same questions or you may find a particular issue being asked many times over. Preparing a standard response that you can send each time the question comes up is the way to go. This platform provides for such a scenario with the canned response feature.

Customer database

Rhino Support also allows users to a database of their customers from where they can keep track of everyone’s information. You can create a customer profile from where you can search, filter or view their history and track their data accordingly.

Alerts escalation

To help you stay on top intense demands, this software features configurable and automated alerts system in the customer support environment. Whether it is an incident that requires resolution or SLA that is about to expire, alerts escalation keeps you notified within set timelines in effect keeping customer support quite proactive.

Filter

Rhino Support speeds up workflow by filtering messages that come through the platform to rid them of spam. By so doing your support team works on a clean inbox with genuine concerns consequently increasing productivity.

Multiple-site management

The multi-site manager enables you to have control of several websites in a single control panel. Depending on your service plan it is possible to manage multiple websites that you own without paying any extra cost. This brings greater efficiency in dealing with customers under different brands since you only have to toggle between the accounts running simultaneously.

Integration

As you will find with many applications of this kind, Rhino Support features an application programming interface that provides for integration with other third-party apps. The API can be used for among other things knowing the number of open tickets and getting the list of all your customers in the system.

Mobile app

Rhino Support has a mobile app version for both iOS and Android. The app gives more flexibility on how, where or when you can keep in touch with your web visitors or customers. Even when relaxing at home or travelling you can keep chatting from your mobile.

Why Use Rhino Support?

Pros

Allows quick resolutions of issues hence higher chances of customer retention and higher conversions
Easy to set up and use
Fully brandable
Keeps everything neat and organized
Supports an unlimited number of agents
Works on both mobile and web

Cons

The cost could be slightly expensive for small scale users
No offline version hence dependent on the internet connection

Pricing

Rhino Support is available under varying subscription plans as follows;

Basic plan
Costs $14.97 per month
Allows up to two agents
Permits management of one site
Fully brandable

Advanced plan
Available at $97 per month
Supports up to four agents
Supports live chat
Manage up to 2 sites
Fully brandable

Pro
Costs $ 197 per month
Supports up to 10 agents
Includes Live Chat
Manage up to 4 websites
Fully brandable

Business plan
Costs $ 397 per month
Allows unlimited agents
Features Live Chat
Support management of up to 10 sites
Fully brandable
API Integration

Enterprise plan
Available at $ 697 per month
Allows unlimited agents
Includes Live Chat
Supports unlimited sites management
Fully Brandable
API Integration

Conclusion

If you are thinking of investing in a customer support software solution, Rhino Support is worth considering. Given its features and functionality, it can easily make communication between you and your customers enjoyable by saving time and streamlining attention points. This tool could be what you need to boost efficiency and ultimately realize sustainable growth in your business.